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What to do after an accident or damage with a rental car in Crete
Report accidents, damage and significant vehicle incidents promptly. Do not continue using a vehicle in an unsafe condition. Follow the rental provider’s instructions, preserve relevant information and remember that insurance coverage depends on the chosen cover and the rental exclusions.
First priority: people and safety
If there has been a collision, move out of immediate danger when it is safe and lawful to do so. If anyone is injured or the situation requires emergency assistance, contact the appropriate emergency services. Do not put yourself or others at additional risk merely to protect the rental vehicle.
Contact the rental provider promptly
Report the incident as soon as reasonably possible and follow the instructions you are given. A rental agreement can require timely reporting for damage, accidents or vehicle problems. Delayed or missing information can make the event harder to assess.
Do not arrange major repairs independently unless specifically authorised. The provider needs to know what happened and where the vehicle is before deciding the next step.
Document what happened
Record the location, approximate time, visible damage and relevant circumstances. Where appropriate and safe, take photographs of the vehicles, road position and damage. Keep details of any other involved party and any official report required for the incident.
Insurance is not permission for prohibited use
CDW is included and optional FDW is +€12/day for zero excess on covered damage. However, exclusions and prohibited use still matter. Tyres/wheels, underside damage, off-road driving and damage connected with serious traffic-law violations are not transformed into covered events simply by buying FDW.
Mechanical warning or tyre issue
If a warning light, puncture, unusual noise or mechanical problem makes the car unsafe, stop using it safely and contact the rental provider. Continuing to drive a vehicle that is clearly unsafe can create more damage and risk.
What changes the final quote
Starting rates are a comparison guide. The confirmed total depends on the exact dates, duration, requested vehicle type and transmission, availability, included insurance or optional full insurance, pickup and return points, and any delivery or one-way logistics that apply to the route.
For the most accurate quote, include:
- Pickup and return dates plus real handover times.
- Exact pickup and return locations.
- Car type and required transmission.
- Driver age and passenger/luggage details where relevant.
- CDW or optional FDW preference.
- Flight, ferry, accommodation or special timing information that affects handover.
Need the answer for your dates?
The public quote form does not require an account, card number or online checkout.
Frequently asked questions
What should I do immediately after an accident?
Prioritise safety, contact emergency services when required, and report the incident to the rental provider promptly.
Should I take photos?
Where it is safe and appropriate, photos of the scene and visible damage can help document what happened.
Can I repair the car myself?
Do not arrange major repairs without authorisation from the rental provider.
Does CDW cover every type of damage?
No. CDW is subject to the rental terms, excess and exclusions.
Does FDW cover everything?
No. FDW reduces the excess to zero for covered damage, but stated exclusions and prohibited use still apply.
Are tyres and wheels automatically covered by FDW?
No. Tyres and wheels are among the stated exclusions.
What about underside damage?
Underside damage is among the stated exclusions and is particularly relevant to prohibited off-road use.
What if I hit something while driving off road?
Off-road use is prohibited under the stated terms and insurance should not be assumed to cover damage from prohibited use.
What if a warning light appears?
Stop safely if needed and contact the rental provider rather than continuing to drive an unsafe vehicle.
Should I wait until return to report damage?
No. The rental terms require incidents and damage to be reported promptly.
What if another vehicle is involved?
Preserve the other party’s details and follow any official reporting requirements plus the rental provider’s instructions.
Where can I read the insurance rules?
See the CDW/FDW guide and the full rental terms before collection.